Enterprise License Agreements AI Assistant
The virtual assistant, AskCSM, serves as an innovative solution designed to handle inquiries related to Enterprise License Agreements (ELA). Instead of relying on a Customer Success Manager to answer routine questions, AskCSM virtual assistant efficiently addresses a wide range of queries, including product numbers, product families, royalty information, consumption details, etc. This not only enhances response time but also allows CSMs to focus on more complex and strategic tasks, ultimately improving customer satisfaction and operational efficiency. The assistant’s ability to provide accurate and timely information ensures that clients receive consistent support, making it an invaluable tool for managing ELA-related inquiries.
Flight Path
This is a living document for an adoption journey that synthesizes the best practices from IBM when considering and implementing AskCSM
Working In The Open
The Flight Path approach embodies IBM Client Engineering's dedication to transparency and collaboration, which is evident through the creation of this accessible repository that showcases real-life customer experiences. By sharing this knowledge, IBM aims to develop user-friendly and scalable landing zones that encourage the adoption of IBM Technology while prioritizing innovation and user experience. This repository represents IBM Client Engineering's commitment to working in the open, where stakeholders and interested parties can participate, provide feedback and benefit from collective knowledge.
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