Work in Progress
- Continue working on the task to calculate which % of IT helpdesk requests can be handled by our proposed solution.
- We developed the end-to-end pipeline with the following components and tested on 1000 example data
- Keywords extraction using WatsonX models
- IT helpdesk requests
- knowledgebase resources
- Question Generation using WatsonX
- generate questions that the knowledgebase could answer for
- Similarity Analysis
- Leveraged spacy packages to tokenize keywords and calculate the cosine similarity score between each IT helpdesk requests and all knowledgebase keywords
Currently Tracking
- The team is working on pushing solution documentation to GitHub.
Next Steps
- The team will continue to work through the use cases and scale the usecase