Staging the Skills

Skill Staging

Before we can use the newly imported skills, they must be "enhanced" in order to publish. This gives us the opportunity to stage the skill to properly display the output.

You must repeat this process for each skill

Steps

1. Click the hamburger menu icon at the top left of the page, then click "Skills"
2. Using the search bar, search for "JC - ". This will show all skills denoted with name JC - like our ServiceNow skills
3. For each skill, click the 3 dotted menu icon on the right and proceed with the following steps:
   1. Click enhance
   2. Click the output tab
   3. Click "edit response"
   4. Fill in the proper "friendly name" for each collumn for the results output

warning

The last collumn in some skils will be "Empty". This is used to output the ServiceNow "sysID" for composite skills without exposing the value to the user. Leave the header for "Empty" in the output table blank.

Example

Number	Short Description	State	Opened By	Urgency	Assigned to	Assignment Group	Opened at
results.number	results.short_description	results.state	results.opened by	results.urgency	result.assigned_to	result.assignment_group	result.opened_at	"Empty"

4. Click Publish at the bottom right