Overview

The objective of this solution is to demonstrate a chatbot which has the ability to orchestrate conversations to the appropriate channels and/or 3rd-party applications while leveraging generative AI technologies. To build a unified virtual assistant and achieve the desired outcomes for success, this solution will leverage watsonx Orchestrate to deliver six core capabilities:

Technology Overview

Core Platform: watsonx Orchestrate
IBM watsonx Orchestrate is a collaborative AI platform that automates workflows and manages complex business processes through seamless integration with enterprise systems which empowers users to streamline operations and boost productivity while enabling different capabilities like:

Capability IBM Product
Identity Access Management IBM Security Verify
Generative AI-Driven Conversational Routing watsonx.gov or watsonx.ai
Watson Machine Learning
Document Search watsonx Discovery
watsonx.ai
Watson Machine Learning
3rd-Party Application Integrations watsonx Orchestrate
Governance watsonx.gov
Subordinate Bot Integration watsonx Orchestrate Assistant


IBM Security Verify: Identity and access management solution ensuring secure authentication to protect digital assets and manage user identities.

IBM watsonx.ai: Generative AI development platform offering preconfigured tools to carry out prompt engineering, and data science capabilities for efficient model building and deployment.

IBM watsonx Discovery: An enterprise ready platform which ingests and embeds documents into a vectorDB to enable RAG practices across enterprise data.

IBM watsonx.gov: A platform which supports end-to-end AI governance, automating processes from use case selection to model deployment and monitoring.

IBM Watson Machine Learning: The platform for deployment, management, and operationalization of AI and machine learning models at scale which integrates seamlessly with various data sources and development environments.